- Expertini Resume Scoring: See how well your CV/Résumé matches this job: Sr Support Engineer 1 Transportation Management System (TMS), PLSQL & Unix Shell Scripting.
Urgent! Sr Support Engineer 1 - Transportation Management System (TMS), PLSQL & Unix Shell Scripting Job | Confidential
Scope:
We are a leading SaaS and AI-driven Global Supply Chain Solutions software product company and Glass Door's 'Best Places to Work'
The only company recognized as a Leader in 3 2021 Gartner Magic Quadrant reports covering supply chain planning solutions, transportation management systems, and warehouse management systems
Our Current Technical Environment:
Software:Unix, Any scripting language, WMS application (Any), PL/SQL, API, MOCA
Future Software - Kafka, Stratosphere, Microservices, Java
Application Architecture: Native SaaS, Cognitive
Cloud Architecture: Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)
What you will do:
Support Engagements: Work with global technical and functional teams to support various customer engagements.
Customer Interaction: Understand customer requests, support designed products/solutions to meet business requirements, and ensure high customer satisfaction.
Issue Resolution: Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles.
Environment Management: Replicate and maintain customer environments and knowledge of customer solution architecture and integration points.
Customer Satisfaction: Provide quality and timely solutions to improve customer satisfaction and follow-up until closure.
Stakeholder Interaction: Interact with internal and external stakeholders and report to management.
Process Improvement: Identify areas for improvement and automation in routine tasks.
Continuous Learning: Stay updated with new technologies and products, demonstrate quick learning ability, and maintain good interpersonal and communication skills.
Architecture Simplification: Drive simpler, more robust, and efficient architecture and designs.
Product Representation: Confidently represent product and portfolio, including vision and technical roadmaps, within the company and to strategic customers when necessary.
Detailed Responsibilities:
Customer Issue Resolution: Understand customer-raised issues, especially in Cloud/SaaS environments, and take appropriate actions to resolve them.
Code Review: Review product source code or design documents as necessary.
Case Management: Own and resolve all cases for global customers, adhering to defined SLAs.
Knowledge Sharing: Document learnings and create knowledge articles for repeated cases.
Environment Replication: Replicate and maintain customer environments.
Solution Knowledge: Maintain knowledge of customer solutions and customizations.
Urgency in Interaction: Demonstrate a sense of urgency and swiftness in all customer interactions.
Techno-Functional Point of Contact: Act as the techno-functional POC for all cases, ensuring timely triage and assignment.
Global Collaboration: Utilize instant messenger and other tools to collaborate globally.
Shift Work: Work in rotational shifts and be flexible with timings.
Goal Achievement: Meet organizational and team-level goals.
Customer Satisfaction: Improve customer satisfaction by providing quality and timely solutions and follow-up until case closure.
Process Automation: Identify areas for improvement and scope for automation in routine tasks or activities.
Team Player: Help in meeting team-level goals and be a team player.
What We Are Looking For:
Educational Background: Bachelor's degree (STEM preferred) with a minimum of 5 to 8 years of experience.
Team Experience: Experience in working as a team.
Skills: Good communication and strong analytical skills.
Domain Knowledge: Fair understanding of the TMS/ Supply Chain domain.
Technical Proficiency: Experience in working with SQL/Oracle DB complex queries.
Support Engineering Experience: Experience in support engineering roles.
Techno-Functional Expertise: Possess strong techno-functional expertise.
Tech Savviness: Ability to adapt to any technology quickly.
Critical Issue Support: Provide technical and solution support during critical/major issues.
Tool Experience: Experience with varied tools such as AppDynamics, Splunk, and ServiceNow.
Shift Flexibility: Flexible to work in shift timings:
Shift 1: 6 am to 3 pm
Shift 2: 2 pm to 11 pm
Shift 3: 10 pm to 7 am
Our Values
If you want to know the heart of a company, take a look at their values.
Ours unite us.
They are what drive our success - and the success of our customers.
Does your heart beat like ours Find out here:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Sr Support Potential: Insight & Career Growth Guide
Real-time Sr Support Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr Support in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 96397 jobs in India and 7663 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Sr Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Sr Support Engineer 1 Transportation Management System (TMS), PLSQL & Unix Shell Scripting to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sr Support Engineer 1 Transportation Management System (TMS), PLSQL & Unix Shell Scripting Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Sr Support Engineer 1 Transportation Management System (TMS), PLSQL & Unix Shell Scripting Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Sr Support Engineer 1 Transportation Management System (TMS), PLSQL & Unix Shell Scripting typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Sr Support Engineer 1 Transportation Management System (TMS), PLSQL & Unix Shell Scripting, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Sr Support Engineer 1 Transportation Management System (TMS), PLSQL & Unix Shell Scripting interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Sr Support Engineer 1 Transportation Management System (TMS), PLSQL & Unix Shell Scripting is easy with Bengaluru | Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!