ServiceNow Developer_Common Service Data Model

Job description

Position Description:

Company Profile:
Founded in , CGI is among the largest independent IT and business consulting services firms in the world.

With 94, consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions.

CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.

CGI Fiscal reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB).

Learn more at .

Job Title: ServiceNow Developer_Common Service Data Model

Position: Senior Systems Engineer

Experience: 5+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J-
Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
We are seeking an experienced AI Engineer to develop, and operationalize machine learning and AI solutions across a diverse range of client engagements.This role requires hands-on technical depth, focusing on the full AI/ML lifecycle — from data engineering and experimentation to scalable deployment on Kubernetes-powered GPU clusters..

Key Responsibilities

A skilled and experienced ServiceNow Developer/Architect to design, implement, and optimize solutions across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations.

This role requires a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation.

knowledge on Nuvolo.
Key Responsibilities:

We are looking for an experienced ServiceNow professional with strong expertise in the Common Service Data Model (CSDM) to lead the design, implementation, and optimization of our service data architecture within the ServiceNow CMDB.
The ideal candidate will have deep knowledge of CSDM best practices, CMDB data modeling, ITOM (Discovery, Service Mapping), and strong analytical skills to ensure alignment between business services, applications, and technical infrastructure

5+ years in ServiceNow (with hands-on CMDB, Discovery, and CSDM experience)


Qualifications:

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Education: Bachelor's degree in Computer Science, Information Systems, or related field.
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Experience: 4- 7 years of experience in ServiceNow Solution design, implementation, development and administration, with a deep understanding of multiple modules.
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Certifications: Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (for ITSM, ITOM, HRSD, GRC), and experience with Integration Hub.
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Technical Skills: Proficiency in JavaScript, ServiceNow Scripting, Flow Designer, REST/SOAP, and API integrations.

Worked on solution designs
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Soft Skills: Strong analytical, problem-solving, and communication skills; ability to work collaboratively with cross-functional teams and stakeholders.

Worked with client senior management.

Additional Requirements:

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experience in ServiceNow customizations, workflow automation, and performance optimization.
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Familiarity with Agile methodologies and DevOps practices.
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Strong understanding of ITIL practices and frameworks, particularly for ITSM and ITOM modules.
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Prior experience working with Generative AI tools and technologies within ServiceNow is a plus.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies

CGI is an equal opportunity employer.

In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation.

Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging.

Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That’s why we call ourselves CGI Partners rather than employees.

We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value.

You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last.

You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Skills:

Required Skill Profession

Computer Occupations